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Terms & Conditions

General Terms
Food Crowd provides an online platform for ordering goods such as food, beverages and other grocery products (collectively, for simplicity we say groceries). These terms (Terms of Service) apply when you use the mobile applications or website (collectively, Services). By using the Services, you automatically agree to the Terms of Service.

Registration.
You are the sole authorized User of any account (Account) you create using the Services. Your action of registration constitutes your acceptance of the Terms of Service and the Privacy Policy. Registration is free of charge. No entitlement exists for admission to the Service. Al Dahra Holdings maintains the Food Crowd Website.
The data required for registration provided by the User must be complete and accurate in order to make use of our services. The User is responsible for updating his/her own data that can be amended at any time from the respective interface of the Service.
Food Crowd has no responsibility over the use of the User account and expressly disclaims any liability therefrom. Should you suspect that any unauthorized party might be using your Account, you are obligated for your own security to notify us immediately by emailing us at info@foodcrowd.com.  By providing your mobile phone number to Food Crowd pursuant to the use of the Service, you hereby affirmatively consent to our use of your mobile phone number for contacting you directly in order to perform the Services, including but not limited to occasionally send notifications, text messages with promotional offers, service updates and reach out to you to survey regarding the quality of our services.

Order Placement.
By placing an order through the application or the website, the User confirms the accuracy of all the information he/she provides. Orders are confirmed to the User within the platform's interface. User may schedule the order for a selected time, date, week or month as per availability of Service. Foodcrowd may decide for any reason whatsoever to not accept an order and to refuse to perform it.


Disclaimers.
The range and prices of Groceries may differ depending on the delivery location. User might be contacted  to confirm the order if the total items in an order exceeds normal mean order volume. The User may not be able to alter or add items to the order once it has been confirmed as per the technical features provided by the Service. 

Delivery Terms.
Groceries will be delivered directly to the delivery address specified by the User. Deliveries are performed either by a delivery partner, or by Foodcrowd delivery team, depending on the nature of the goods and the delivery location. Goods will be delivered to the front door of private residences (as far as accessible) and to the reception desk of business Users. We will not trade with or provide any services to OFAC and sanctioned countries.

Payment Conditions.
All our prices are shown as inclusive of 5% UAE VAT where applicable.
Published prices do not cover any other taxation that may be due and would be charged in addition if required in the future.

You can pay by credit card online or by cash on delivery.  Any dispute or claim arising out of or in connection with this website or application shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website or application and are not allowed to transact or use them. If you make a payment for our products or services on our website or application, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.

Special Disclaimers.
We take care to update the product information in the Service regularly. In rare cases, the information may deviate from the details printed on the product packaging. In such an instance, the information on the packaging takes precedence. Because recipes may change anytime, we recommend that you regularly consult the ingredients list and allergy-related information on the packaging.

In the case of fruit and vegetables if the delivered items are different, of unsatisfactory quality or there is a quantity mismatch, the customer should reject or return them on the same day. Please see our Returns & Refunds Policy for more information.

No guarantee can be given that data communication via the internet will be error-free and/or available at all times. Foodcrowd accepts no liability in respect of the constant, uninterrupted availability of the online shop, nor for technical and electronic faults during sales transaction, in particular for any delay in processing or accepting orders.

Data collected are treated as confidential and in good faith. When registration is made, your data is collected for business and marketing purposes in the form of personal information such as last name, first name, address, email address and phone number. In addition to data explicitly entered, information is gathered automatically from the log files when you access the Services interface. Foodcrowd makes a distinction between master data (e.g. IP address, time and date of access) and activity data (e.g. name of file accessed, paths clicked on). For statistical purposes, this data is anonymously assessed.

Service may now or in the future permit the submission, sharing or publishing of photographs, communications or other content submitted by you and other users (""User Submissions""). Other than personally identifiable information, which is covered under the Privacy Policy , any User Submission transmitted or posted to this Software Applications will be considered non-confidential. In addition, by submitting any User Submission to Foodcrowd, you hereby grant Food Crowd a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display and perform the User Submission in connection with the Services, the Support and Food Crowd's business. We hereby grant each User of the Service a non-exclusive license to access their User Submissions through Service and to display and publicly perform such User Submissions as permitted through the functionality of Service and under these Terms and Conditions. In connection with the User Submissions, you agree that you will not submit material that: (i) is copyrighted, subject to privacy or publicity rights or otherwise subject to third party proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material and to grant Foodcrowd all of the license rights granted herein; (ii) is unlawful, obscene, harassing, defamatory, libelous, pornographic, hateful, racially or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of Foodcrowd or any third party; or (iv) impersonates another person. Foodcrowd reserves the right to remove any User Submissions at its sole discretion and without notice or liability to you or to any other person. Your linking to any other Software Applications from this Service is at your own risk.

Limitation Of Liability.
You agree that Food Crowd shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages arising out of or in connection with your use of the support; the liability or fitness of any customer in connection with the performance of or browsing in the software applications or your links to other software applications from this software applications, even if Food Crowd has been advised of the possibility of such damages. You further agree that Foodcrowd shall not be liable for any damages arising from interruption, suspension or termination of services, including without limitation any direct, indirect, incidental, special, consequential or exemplary damages, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent. in no event shall Food Crowd's total liability to you for any losses arising hereunder exceed the amounts paid by you to Food Crowd hereunder.

At its sole discretion, Food Crowd may modify or discontinue Service, or may modify, suspend or terminate your access to Service or the Support, for any reason, with or without notice to you and without liability to you or any third party. In addition to suspending or terminating your access to Service or the Support, Food Crowd reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal or injunctive redress. Even after your right to use the Support is terminated, your Account will remain enforceable against you. 

Dispute Resolution.
The parties shall first attempt to resolve any dispute related to this Agreement in an amicable manner by mediation with a mutually acceptable mediator. If unable to agree upon an acceptable mediator, either party may ask a mutually agreed upon mediation service to appoint a neutral mediator, and the mediation shall be conducted under the Commercial Mediation Rules of the mutually acceptable mediation service. Any disputes remaining unresolved after mediation shall be settled by binding arbitration conducted in the UAE utilizing a mutually agreed arbitrator or arbitration service. The arbitration shall be conducted under the Commercial Arbitration Rules of the mutually agreed arbitrator or arbitration service. Both parties shall be entitled in any arbitration to conduct reasonable discovery, including document production and a reasonable number of depositions not to exceed five per party. The prevailing party shall be entitled to recover its costs and reasonable attorney's fees, as determined by the arbitrator. The arbitrator shall be required to follow the law.

Diet and Health Release.
Because some of the information on the Service may relate to modifications to your diet, you agree to use your good judgment and reasonable care, including seeking counsel from your healthcare providers, prior to making any changes to your diet or lifestyle. No information on the Service is intended as medical or healthcare information or advice. Please consult your healthcare professional(s) regarding all matters related to your diet and health, including without limitation herbal and nutritional products. You agree not to rely on any information on the Service to make health-related decisions.

Product Images
All images are for illustration purposes only. Due to the nature of fresh products, the availability of some products and their country of origin may change regularly and with little notice. Therefore images may sometimes not reflect the exact product that will be available at any specific time.

Promotional Terms & Conditions
For the launch cash back promotion, we will credit your Food Crowd store wallet with 50% of the value of your first order, up to a maximum of AED100. 

This applies to your first order only. 
Your account will be credited within 24 hours of your order being delivered. 
The amount we credit will be based on the net delivered order value. 
For example, if you return any items after delivery, we will adjust the amount of credit to reflect the net delivered value.
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